Shipping information

We are currently offering free shipping options for the following destinations:

  • most member states of the European Union
  • United States of America
  • Canada
  • Mexico
  • Australia
  • Costa Rica
  • Fiji
  • Hong Kong
  • Japan
  • New Zealand
  • Singapore
  • South Africa
  • South Korea
  • United Kingdom

Sadly we cannot offer free options for following destinations because of freight surcharges related to shipping Lithium batteries to the following locations:

  • Cyprus
  • Iceland
  • Norway
  • Malta
  • Switzerland
  • Colombia

If you place an order from one of the countries listed above, you will have to rely on the shipping rate live calculator available in the shopping cart and during checkout.

Please note that your order may be subject to customs or other import taxation if you’re located outside of the European Union! Check with your local authorities. Also, please note that customs processing may take additional time or cause processing surcharges by the carrier. These taxes, fees and charges are your responsibility, and are related to the country with which you are importing.

Delivery time

Items that are in stock are typically shipped within two working days. Depending on the type of service delivery can take between one and twenty days for remote locations.

All Keybrick orders have to be shipped with courrier services because of the included Lithium-Ion battery. We are currently working with these logistics partners:

  • DHL (Germany only)
  • DHL Express (worldwide)
  • DPD (Germany and parts of Europe)
  • TNT (worldwide)
  • UPS (worldwide)

Unless you are in a location which must use the live shipping rate calculator the choice of courrier service ours.

Return to sender packages

Sometimes packages get returned to us. This can happen for many reasons, depending on which additional charges can apply for your order, for example:

  • entering wrong or incomplete shipping addresses during the checkout
  • failing to collect the package with the courier in-time
  • customs refuse shipment for any reason

We will offer to send you the package again (adding the cost of re-shipping plus any incurred charges) or a refund of your order (deduct of any incurred charges) as soon as we receive the package. We will hold your order for the duration of 5 working days before cancellation and refund (deduct of any incurred charges) of your order.